Thursday, January 14, 2010

Well, Since You Asked...

It's that time for another round of ask a seller. Brought to you from the fine buyers on Ebay. Often, as a seller, you are asked some, ummm, questionable questions. The great thing about being on line is that you can laugh hysterically, wash your eyes with bleach, or mumble obscene words at your monitor and NOBODY can hear or see you. Once you compose yourself, you can now compose a professional answer that is sweet and succulent in response. You have to remain professional at all times. And no matter how "off" the buyer seems. As long as you don't get the I'm a serial killer feeling from them;how you treat this buyer could determine if this is a one hit wonder or a long time customer. Here is a question I received once that left me feeling a little ewwww. "Hi. I love these shoes. What a great price too. I would love to purchase these but I need a few pictures to decide. Could you take a few pictures with your feet in them? Also, if I buy, could you wear them for a day and then seal in a ziplock without cleaning"? What I wanted to say: Dear Creepy Feet Sniffing Person- Thank you for visiting my store. While I understand the whole foot fetish phenomenon, I have to admit the thought of you staring at pictures of my feet in shoes while lovely stroking and sniffing said shoes creeps me out on a lot of levels. That coupled with the fact that once you buy you will have my name, address and phone number is the reason I will have to forgo the pleasure of your business. What I really said: Dear buyer, Thank you for visiting my store. I'm so glad you found something that caught your eye. I'm sorry but these shoes have already been cleaned and packed-ready for shipment. Please don't hesitate to email me with anymore questions and concerns. Thank you See? Nice, neat, polite, and professional. That person bought the shoes, 3 other pairs and has been a repeat buyer for over 2 years. use code first10off to receive 10% off your purchases.

2 comments:

fabulous finds said...

wow! i am speechless...seriously...i once got an email on ebay asking the same thing...less the "if i buy...wear them for a day" portion...it seemed strange to me...and i just wrote if off...but then as i started reading your email...i about died!
goes to show you...always always be professional...haha

Gigi's Consignment Closet said...

fabulous finds-Yes, the foot fetish is alive and well. I have friends who sell strictly in that and you would be AMAZED at the $$$$ they make.